Processing time
Every piece is handmade. In-stock orders ship within 5–7 business days (Monday–Friday, excluding holidays) after your order is placed. Custom orders follow the timeline we confirm with you before production begins. Processing may take longer during launches and holidays; when that happens, we'll post the updated timeline on the Site.
Where we ship
We currently ship within the United States only.
Shipping rates and delivery
Shipping costs and available delivery options are shown at checkout. Delivery estimates are provided by the carrier and begin after your order ships. You'll receive a confirmation email with tracking once your order is on its way.
Shipping delays
If something will keep us from shipping within the stated processing time, we'll email you with a new estimated ship date and give you the choice to wait or cancel your order for a full refund.
Address accuracy
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us, we'll contact you to arrange reshipment, and additional shipping charges may apply.
Lost, stolen, or damaged packages
Once a package is handed to the carrier, delivery is in the carrier's hands. If your package is lost, marked delivered but missing, or arrives damaged, email hello@atesbows.com and we'll help. For damaged items, see our Returns & Refunds Policy.
Questions
Email hello@atesbows.com.