We put care into every piece we make, and we want you to love your order.
All sales are final
Because our hair accessories are worn in the hair and are handmade in small batches, we do not accept returns or exchanges for change of mind, sizing, or color preference. Please review product details and photos carefully before ordering, and email us with any questions.
Damaged, defective, or incorrect items
If your item arrives damaged or defective, or we sent the wrong item, we'll make it right. Please:
- Email hello@atesbows.com within 7 days of delivery
- Include your order number and clear photos of the item and packaging
Once we review your request, we'll send a replacement or issue a refund to your original payment method. If we ask you to send an item back, we'll cover the return shipping.
Order cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be canceled. Custom orders can't be canceled once production has started.
Lost or delayed packages
If your tracking hasn't updated in several days, or your package was marked delivered but you can't find it, email us and we'll help you contact the carrier. If we can't ship your order within the time we promised, we'll let you know and give you the option to wait or cancel for a full refund.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days to appear.
Questions
Email hello@atesbows.com and we'll be happy to help.